FAQs
Frequently Asked Questions
How can I contact Flourish?
For any inquiries or support, feel free to reach out to us at folliflourish@gmail.com. Our dedicated customer service team is always ready to assist you with any questions or concerns you might have!
Do you ship worldwide?
Yes, we're pleased to offer worldwide shipping to our customers.
Where do you ship from?
All our products are shipped directly from New Zealand, ensuring you receive the purest and freshest natural hair care products.
Can I change or cancel my order?
We understand that plans can change. If you need to modify or cancel your order, please contact us within 12 hours of placing it. Due to our commitment to process orders quickly, requests after 12 hours cannot be accommodated. However, you can return your order for a full refund once received.
What payment methods do you accept?
We accept a variety of payment methods including all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Our team diligently handles orders from Monday to Friday. Orders are processed within 1-2 business days from the order date and shipped the next day. Please allow extra processing time during holidays and sale seasons. Note: We do not ship on weekends.
How long will it take to receive my order?
Given the high demand for our natural hair care products, orders typically take between 2-5 business days to arrive.
How do I return an item?
If you wish to return an item, please contact us at folliflourish@gmail.com for detailed instructions.
What if the items I received are defective or damaged?
If you encounter any issues with your order, such as receiving incorrect, defective, or damaged items, please contact us immediately. Include your order number and photographs of the item(s) for our reference. We are committed to resolving any issues as swiftly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method. For credit/debit card payments, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. For any delay in receiving your refund, we recommend contacting your bank or credit card company as it may take additional time for the refund to be posted to your account.
What sets your hair growth and maintenance oil apart from others?
Our hair oil is a unique blend, combining traditional Egyptian recipes with the purest ingredients sourced from New Zealand. We focus on all-natural, chemical-free solutions, ensuring the highest quality and efficacy without any harmful side effects.
Are your products tested on animals?
Absolutely not. At Flourish, we are committed to ethical practices. Our products are 100% cruelty-free, reflecting our respect for nature and all living beings.
Do you offer any guarantees?
Yes, we stand behind our products with a satisfaction guarantee. If you're not completely satisfied with your purchase, contact us within 30 days for a refund. We're committed to ensuring our customers love their experience with Flourish.
How can I be sure my personal information is secure when ordering?
Protecting your personal information is a top priority. Our website uses SSL encryption to ensure all data is securely processed. We never store sensitive payment details and adhere to strict privacy policies.
Do you have customer testimonials I can read?
Yes, we value the feedback and experiences of our customers. You can find testimonials and success stories on our website, giving you insight into the real-life benefits our customers have experienced.
Is there any expert advice available on hair care?
Our website features a blog section where you can find tips, advice, and the latest research on hair care from industry experts. We also provide personalized advice through our customer service team.
How environmentally friendly are your packaging and shipping practices?
Sustainability is at the heart of what we do. Our packaging is made from recycled materials and is fully recyclable. We also strive for carbon-neutral shipping methods to minimize our environmental impact.